Refund policy

Refund and returns policy Every omm remedies product is handmade in small batches. Because these are personal-care items applied to the skin, we can't resell anything that has been opened, so please read this policy before ordering. Opened or used items are final sale For hygiene and safety reasons, we can't accept returns or give refunds on opened, used or unsealed products, unless the item arrived damaged, defective or incorrect (see below). Unopened items: 14-day returns Unopened, unused items in their original sealed packaging may be returned within 14 days of delivery. Email us at emma@ommremedies.com with your order number before sending anything back; items returned without contacting us first won't be accepted. You pay return shipping, and original shipping charges are non-refundable. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit. Sale and promotional items Items bought on sale or with a promotion, including buy-one-get-one offers and Black Friday promotions, are final sale unless they arrived damaged, defective or incorrect. The one exception is our new-subscriber welcome code WELCOME5: orders that use it follow the normal rules for unopened items above. Refunds Once your return arrives and we've inspected it, we'll email you to let you know whether it's approved. Approved refunds go to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post the credit. Damaged, defective or wrong items If your order arrives damaged or defective, or you received the wrong item, email emma@ommremedies.com within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you. Claims made after 7 days can't be accepted. Lost or stolen packages Once a package is marked delivered by the carrier, we aren't responsible for lost or stolen packages. If tracking hasn't updated for 10 business days, email us and we'll open a claim with the carrier. Please double-check your shipping address at checkout; we can't refund orders sent to an incorrect address entered by the customer. Skin sensitivity Please review the full ingredient list before buying and patch test on a small area of skin before first use. Stop use if irritation occurs. Opened products can't be refunded because of a skin reaction or personal preference, but we're always happy to help you choose a different product. Exchanges We don't offer direct exchanges. To swap an unopened item, start a return as described above and place a new order for the item you'd like. Gift cards Gift cards can't be returned or refunded. Questions Email emma@ommremedies.com. omm remedies is based in Long Beach, California.